Frequently Asked Questions
Everything you need to know about your AVABeauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our website to monitor your shipment's progress in real-time.
Are AVABeauty products cruelty-free?
Yes, we are committed to ethical beauty. All AVABeauty products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed description of suitable skin types. You can also take our online Skin Quiz or message our beauty consultants for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.